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General Support


The main landing site for CCBHC up to date information, technical support services, help desk and resources.


Help Desk Support

Email contact support with any questions or requests. You will receive a call or email response within 48 business hours.

Contact Us

Onsite visit - 1 per site

All 14 agencies will receive an onsite visit to assess and make recommendations on readiness for certification and technical support.

Scheduled from mid July through August 2016

Learning Collaborative

Virtual presentations and shared learning. CCBHC participants along with project leadership and affiliated organizations will present on topics relevant to the transformation process and best practices.

CCBHC Cost Report Review

We held a webinar to walk through the Cost Report together.

August 2016 - Wednesday, August 17, 2016 from 9:30-11:30am Link to slides  Link to recording (WAV format)   (mp3 format)

MA CCBHC Required Services Review

We held a call on Wednesday, September 7, from 1:30-3:30 pm, to discuss the required CCBHC services and hear your thoughts.

September 2016 - Wednesday, September 7, 2016 from 1:00pm - 3:00pm Link to slides   Link to recording (WAV format)   (mp3 format)

Care Coordination & Information Exchange

Wednesday, October 5, 2016

Coordinating care with outside care partners. Exchange of data and tracking of information received and sent.

Link to slides and handouts from presentation   Link to recording (mp4 format)


  • Ben Cluff, MPA, LADC1 – Veterans’ Services Coordinator, DPH – Training in Military culture, coordinating care for veterans, active military and their families.
  • High Point Treatment Center – Internal and external care coordination
  • Behavioral Health Network – Electronic data exchange and episode tracking to enhance care coordination

CCBHC Quality Reporting

Wednesday, November 2, 2016

Review of the Behavioral Health reported CCBHC metrics, customizing reports additional information from your EHR, introduction to the New England QIN/QIO and developing a metrics strategy.

Link to slides and handouts from presentation   Link to recording (mp4 format)


  • Review of the CCBHC BH reported metrics
  • Eliot Community Human Services - Data capture within the EMR (eHana)
  • New England QIN/QIO - Developing a metrics strategy

Quality Improvement

Wednesday, December 7, 2016

Culturally sensitive care for Native American clients, continuous quality improvement plans working well within a BH organization, and best practices for developing or enhancing a continuous quality improvement strategy.

Link to slides and handouts from presentation   Link to supplemental material on Native American Art from presentation   Link to recording (mp4 format)


  • Robert Peters - Native American Culture
  • Clinical & Support Options (CSO) - Continuous Quality Improvement Activities
  • New England QIN/QIO - Developing a Continuous Quality Improvement Strategy